Our Commitment to Protecting Your Data

rf777 collects only the information that is necessary to provide platform services, manage accounts, and ensure user security. We believe data collection should be minimal, specific, and purpose-driven.

1.1 Directly Collected Information

• Name, date of birth, national ID number (for age verification)
• Email address and mobile number
• Payment method details — bKash, Nagad, Rocket, Upay account numbers (for transaction processing only)
• Account login credentials (passwords are stored in encrypted form)
• Any additional identity verification documents provided by you

1.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and language preferences
• Activity logs on the platform — which pages were visited and how long was spent on them
• Transaction history and betting activity records
• Browsing information collected through cookies and session tokens

rf777 uses the collected information for the following purposes. We never use information beyond these purposes without your consent.

• Service Delivery: Account creation, management, and verification; processing deposits and withdrawals; providing bonuses and promotional offers.
• Security & Fraud Prevention: Detecting unauthorized access; monitoring responsible gaming and identifying risky behavior.
• Customer Support: Resolving your inquiries and complaints via live chat and email ([email protected]).
• Platform Improvement: Analyzing user experience to improve service quality.
• Legal Compliance: Adhering to applicable laws and regulations; responding to lawful requests from competent authorities.
• Communications: Notifying you about platform changes, maintenance, or important announcements.

rf777 does not sell, rent, or transfer your personal information to third parties for commercial purposes. Information may be shared in the following limited circumstances:

3.1 Service Provider Partners

For transaction processing, we share your payment-related information with payment gateway partners — such as bKash, Nagad, Rocket, and Upay. These partners have their own privacy policies and may only use the information for the specific task assigned to them.

3.2 Legal Authorities

Information may be disclosed when required by a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, we will provide only the minimum information necessary and will attempt to notify you in advance wherever possible.

3.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may form part of the transferred assets. However, the new entity will remain bound by the terms of this Policy.

rf777 applies industry-standard technology and practices to protect your information. The key elements of our security framework are as follows:

• SSL/TLS Encryption: All data transmission across our website and app is secured through SSL encryption.
• Password Hashing: Your password is never stored in plain text; advanced hashing algorithms are used.
• Access Controls: Only authorized staff can access the data they need; all access is logged.
• Firewall & Intrusion Detection: Our server infrastructure is under continuous security monitoring.
• Regular Security Reviews: Regular security audits and vulnerability assessments are conducted on our systems.
• Data Backups: Data is backed up regularly and stored in a secure environment.

In the event of any security breach, we will notify affected users as quickly as possible and take the necessary remedial steps.

rf777 uses cookies and similar technologies to improve user experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They include maintaining login sessions, security verification, and saving user preferences.

5.2 Analytical Cookies

These cookies help us understand how users interact with the platform. The information collected is aggregated and kept anonymous, and is used solely to improve service quality.

5.3 Cookie Controls

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent some platform features from working properly.

rf777 retains your information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.

• Active Accounts: Information is retained while the account is active and for as long as required by applicable legal time limits thereafter.
• Closed Accounts: After an account is closed, financial transaction records and identity verification information are retained for a specified period in accordance with relevant laws.
• Marketing Communications: Applies until you withdraw your consent or the service is discontinued.
• Log Files: Retained for a limited period for security and troubleshooting purposes.

Once the designated retention period ends, data is securely deleted or fully anonymized.

As a user of the rf777 platform, you have the following rights. To exercise these rights, contact us at [email protected].

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted; however, if legal obligations exist, complete deletion may not be possible.
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.
• Right to Data Portability: Where applicable, you may receive a copy of your information in a structured format.

We aim to respond to all valid requests within a reasonable time. Complex or multiple requests may take a little longer.

rf777 is a responsible gaming platform. Our services are intended only for users aged 21 and above. We do not knowingly collect information from minors.

Age verification steps are included in the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If a parent or legal guardian believes their minor child has registered on our platform, please contact [email protected] without delay.

Our server infrastructure may be located in multiple countries. Your information may be processed and stored in countries where different data protection laws apply compared to your own country.

Regardless of where data is processed, rf777 ensures that the protection standards described in this Privacy Policy are maintained. We put adequate safeguards in place for international data transfers.

rf777 reserves the right to update or change this Privacy Policy at any time. For significant changes, we will notify users in the following ways:

• By publishing a notice on the website
• By sending a message to the registered email address
• By requesting acknowledgment at the next login

Continued use of the platform after the updated Policy is published will be taken as your acceptance of the changes. We will always keep the "Last Updated" date at the top of this page current.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with our support team. rf777 provides support in Bengali and English, 24/7.

For more information, see our FAQ page or About Us page.